This website and its contents are © 2014 by Fay Jones Day. All rights reserved.

FAQ

 

WHERE are these tiles made?

 

The tiles are made in my home Studio in Monroe, Oregon USA

 

HOW are the tiles made?

 

These tiles are made by hand, and fired in an electric kiln. See more on the About page

 

WHAT applications can these tiles be used for?

 

The tiles can be used for fireplaces surrounds, kitchen back-splashes and baths. Framed tile can be hung on the wall as art.

 

HOW can I order tile?

 

Order tile from this site safely with Paypal. You can also order from my etsy shop. I can't take your credit card over the phone.

 

COLOR MATCHING

Will the colors be right for me?

 

The best way to be sure that the glaze colors are what you want, is to order a Glaze Sample Pack.

 

WHEN will I receive the tile? What is the lead time?

 

I keep a good supply of tile in stock. If I have it in stock you will get your order within 4 days. If you order something that I don't have in stock, the lead time may be from 3 to 5 weeks. Order early.

 

 

WHERE do you ship ?

 

I ship nation wide. Shipping out side of the USA is very expensive. International shipping may be easier if you order from my etsy shop.

 

SHIPPING How do you ship?

 

I ship USPS with flat-rate priority mail. Boxes are insured and packed very carefully. Now new low shipping charges on 6", 4.25" and 3" tiles.

 

FIELD TILE How do I order field tile to match my accent tile?

 

I make decorative accent tiles, not field tiles. I recomend Walker Zanger. My cutomers rave about their selection, show room and service. Take one of my tiles in and they will help you select field tiles .

Cool Text: Logo and Graphics Generator

RETURNS Can I return it?

 

Yes! You can return your tile. Just email me and I will talk you through the process. I will ask you to pay for the return shipping.

 

CUSTOM TILE Will I make you something custom?

 

I don't usually make custom tile. However, if you tell me what you want, I may be able to refer you to another tile maker.